If you have any queries or concerns, this section is designed to address them. Take a look below for the most common questions and their corresponding answers.
Enrolling your child in MathOnline is a simple process. Just follow these steps:
Are you a teacher looking to register your class?
Fill out our school account form at https://www.MathOnline.com.au/freetrial to take advantage of our complimentary trial with no obligations. Upon submitting the form, you’ll receive instructions for setting up and getting started with your free trial school account.
Absolutely! Your membership offers you unlimited access to the full and comprehensive range of educational content, covering all levels from Kindergarten to Grade 12, including Calculus. With a full membership, you gain the flexibility to explore lessons across any grade level. This all-inclusive access supports your child’s needs. Allowing them to review previous material, engage with your current grade-level content, or even get challenged with more advanced topics. This approach ensures that you can fully customize your child’s program to align with individual educational goals at exactly the right pace.
You have the option to choose from several flexible membership plans.
Monthly Memberships
Longer Term Memberships (Best Value)
You can explore and compare all available membership options on our website at https://www.mathonline.com/purchase. Additionally, we provide a 12-month money-back guarantee on all memberships, ensuring that you can invest in your child’s education with absolute confidence.
Renewing your MathOnline membership is a straightforward process which ensures you continue to have uninterrupted access.
Monthly Memberships: These are set to auto-renew each month, providing you with continuous access without any action required on your part. If you wish to discontinue, you can cancel the auto-renewal at any time.
Annual Memberships: About two weeks before your membership expires, you will receive a renewal notice via email with detailed instructions on how to renew. If you prefer to renew earlier, you can do so at any time, and any additional time will be added to your existing membership period.
To renew your membership, simply visit our renewal page at https://www.MathOnline.com/purchase/renew and follow the on-screen instructions. To ensure your child’s data remains consistent and uninterrupted, please make sure to use the same email address that you originally used to register.
If you have any questions or need assistance with the renewal process, our customer support team is ready to help you. You can reach out by emailing info@mathonline.com or by calling 310-281-2229.
Cancelling your MathOnline membership is straightforward and hassle-free. To cancel, you can either send an email or call us.
Send an email to us at info@MathOnline.com . Please include the email address associated with your membership to facilitate the process.
Alternatively, call us on 310-281-2229 for direct assistance.
Once we receive your cancellation request, we will promptly cease further payments. Your membership will continue to be active until the end of the last paid period, after which it will not renew.
There are no fees for cancelling your membership. If you have any questions or need help during the cancellation process, our customer support team is readily available to provide you with prompt assistance.
You can easily change your membership type or upgrade to a 12-month plan at any time. To initiate the change, you can either send an email request or call us.
Email your request to info@MathOnline.com.. Please include any relevant details about your current membership to expedite the process.
Alternatively, call us on 310-281-2229 to speak directly with our customer support team.
Our dedicated customer support team is ready to assist you with tailored advice based on your specific account needs. Whether you want to switch to a different membership type or upgrade to a 12-month plan, we’re here to make sure the transition is smooth and seamless.
Extending your MathOnline membership is simple.
Monthly Memberships: These auto-renew each month, providing you with continuous, uninterrupted access. If you wish to stop, you can cancel this auto-renewal anytime.
Annual Memberships: About two weeks before your membership is set to expire, you will receive a renewal notice via email. This notice will provide you with simple instructions on how to renew. If you prefer to renew earlier, you can do so at any time, and we will add the additional time to your existing membership duration.
To renew your membership at your convenience, visit our renewal page at https://www.MathOnline.com/purchase/renew and follow the prompts. To maintain continuity of your child’s reports and progress, please use the same email address you registered with.
If you have any questions or need assistance with the renewal process, our customer support team is readily available. You can contact them by emailing info@mathonline.com or by calling 310-281-2229.
The program offers you a comprehensive mathematics curriculum that spans from Kindergarten through to Grade 12, covering all the essential topics your child needs to fully master the concepts at each level. The curriculum is meticulously designed to provide thorough instruction and extensive practice in every key area of mathematics, ensuring you to build a solid foundation and excel throughout your mathematical journey. This broad coverage prepares your child for academic success, and enhances their problem-solving skills across various real-world scenarios.
Click here to download our complete lesson list, including outcome codes.
Yes, our content is aligned with educational standards. This alignment guarantees that the material provided is of the highest quality and adheres to the specific criteria set by educational authorities. We continuously monitor and update our content to incorporate any changes or new developments in these standards, ensuring that your child receives the most relevant and current educational outcomes. Our commitment to maintaining alignment with these standards reflects our dedication to providing you with educational excellence and best practices.
Click here to download our complete lesson list, including outcome codes.
At MathOnline, we understand that your child has unique learning preferences and the need to progress at their own pace. Our program is specifically designed to be flexible, allowing your child to learn in a way that best suits their individual needs.
Self-Paced Learning: You can navigate through the material at your own speed, taking the time you need to fully understand each concept without feeling rushed.
Diverse Instructional Methods: We offer a range of teaching techniques to match different learning styles:
Auditory Learners: Our video tutorials integrate synchronized audio with animations, effectively engaging you if you learn best by listening.
Kinesthetic Learners: We provide interactive questions and printable worksheets after each tutorial to support hands-on learning, which is crucial if you learn best by doing.
By incorporating a variety of educational approaches and resources, MathOnline aims to deliver a personalized and effective learning experience that helps you thrive.
If you require more personalized advice, please contact our customer support team at info@mathonline.com for email and can call at 310-281-2229.
Yes, MathOnline offers an extensive array of practice exercises and tests to both reinforce learning and effectively measure progress. Our platform is equipped with diverse tools specifically designed to support your child’s unique way of learning.
Features include:
Interactive Questions: These are designed for practice and to internalize new concepts.
Diagnostic Tests: These assessments help identify your child’s current proficiency levels and pinpoint areas for improvement.
Weekly Revision Tasks: Regular tasks ensure continuous review and help your child retain previously learned material.
Customizable Exams and Question Sets: Easily tailor tests and quizzes to focus on specific areas, providing targeted practice where it’s needed most.
Engaging Learning Games: These games make learning fun and interactive, helping to maintain your engagement.
With these comprehensive tools, you will have ample opportunities for targeted practice and assessment, enhancing your understanding and mastery of mathematics.
At MathOnline, we recognize that difficulties with certain math concepts often stem from gaps in foundational knowledge. Our platform is designed to help build a strong mathematical foundation, upon which your child can successfully learn more complex concepts.
Support options include:
Comprehensive Access: Lessons and content from any previous grade level is available to reinforce fundamental concepts that support your child’s current learning.
Video Tutorials: Lessons can be rewatched as many times as needed to ensure concepts are fully understood.
Real-Time Feedback: Our system provides you with immediate feedback and detailed solutions to help you understand your mistakes and learn the correct approaches.
Customer Support: Our dedicated customer support team is always ready to answer any specific questions or address your concerns.
By providing these varied support resources, MathOnline aims to empower your child with confidence and to achieve academic success.
Yes, MathOnline provides a range of printable worksheets that complement and enhance your child’s learning experience. These worksheets are crafted to reinforce the concepts taught in the program, offering further practice opportunities that help consolidate understanding. Whether used for homework, supplementary exercises, or extra practice sessions, you will find the printable worksheets serve as an invaluable resource to support your child.
MathOnline provides a rich array of educational resources tailored to enrich learning. These resources include:
Instructional Videos: Our engaging videos cover a broad spectrum of mathematical concepts, providing clear and concise explanations to help your child understand and master the basics right up to more complex ideas.
Interactive Online Questions: These dynamic exercises provide hands-on practice with instant feedback, identifying learning progress and areas needing improvement.
Printable Worksheets: Specifically designed to reinforce the lessons taught and offer additional practice.
Each of these resources is thoughtfully curated to support various learning styles and enhance your child’s mastery of mathematical concepts, ensuring a comprehensive and effective learning journey.
Yes, MathOnline is committed to inclusivity and accessibility for all students, including those with diverse learning needs and abilities. Our platform is designed to create an inclusive learning environment where every student can thrive. We offer:
Personalized Support: Our dedicated support team works closely with students to provide tailored accommodations that meet their specific needs.
Adaptive Resources: We ensure that all our educational materials are accessible, supporting various learning abilities and helping each child succeed in their mathematical journey.
Yes, MathOnline is designed to maximize flexibility and convenience, allowing you to access the program across multiple devices. You can seamlessly continue your learning on:
Computers: Ideal for home study sessions.
Tablets: Perfect for interactive learning and on-the-go review.
Smartphones: While not recommended for the best user experience, they can be used for quick revisions or when other devices are unavailable.
This multi-device access ensures that students can engage with the educational content anytime and anywhere, adapting to their preferred learning environments and schedules.
To ensure a smooth and effective learning experience with MathOnline, your device will need to meet the following requirements:
Internet Access: A stable internet connection is essential for accessing all features of the program.
Updated System and Browser: We recommend using the latest system updates and modern browsers to ensure optimal performance and compatibility. This helps in maintaining a seamless learning experience by taking advantage of the latest software enhancements and security features.
Keeping your device up to date allows you to maximize the educational tools and resources offered by MathOnline, ensuring that your learning experience is both productive and enjoyable.
MathOnline is regularly updated to enhance functionality, introduce new educational content, and improve the overall user experience. We are committed to maintaining a platform that is both current and effective for meeting the educational needs of our users.
Typically, these updates do not impact your personal settings. Should an update potentially affect how you use the program or require changes to your settings, we will provide advance notice to help you prepare and make any necessary adjustments. Our primary goal is to ensure that updates enhance your learning journey without disrupting it.
If you encounter any difficulties with logging in or need to reset your password, we’ve made the process straightforward and secure:
For Parents and Teachers: Visit our password reset page here to begin the password reset procedure.
For Parents Managing a Child’s Account: You can update login credentials directly through the Parent Portal under your child’s profile section.
For School Accounts: Teachers can provide or update login credentials as necessary via the Teachers Portal.
If you need further assistance, our dedicated support team is readily available. Contact us at 310-281-2229 or send an email to info@mathonline.com.
Updating your payment or billing information is straightforward. Please contact our customer support team directly at 310-281-2229 or info@mathonline.com for personalized assistance. Our dedicated team will guide you through the process of updating your details to ensure that your access to our program remains uninterrupted.
Managing student profiles within your account is simple and can be done directly through the Parent Portal. Here’s how to proceed:
Log In: Access the Parent Portal using your login credentials.
Navigate to Profiles: Go to the ‘Student Profile and Results’ section to view existing student profiles.
Modify Profiles:
To Add a Student: Click on the “Add Student” icon. Follow the prompts to enter the necessary information and create a new profile.
To Remove a Student: Select the “Edit” or “Delete” option next to the student’s profile you wish to remove. Follow the prompts to confirm the removal.
Managing your email preferences or opting out of newsletters is straightforward with a few simple steps:
Manage Specific Subscriptions:
Log into the Parent Portal using your credentials.
Navigate to your account holder settings.
Here, you can adjust your email preferences for Weekly Reports, Awards, or other notifications according to your interests.
Unsubscribe from Marketing Emails:
To stop receiving marketing newsletters, simply click the ‘unsubscribe’ link found at the bottom of any marketing email you receive from us. Clicking this link will automatically remove you from our marketing email lists.
Additional Email Preferences:
If you have specific preferences or wish to cease receiving other types of email communications, please contact our support team. You can email us at info@mathonline.com or call us at 310-281-2229. We are committed to ensuring that you receive only the communications that are most relevant and desired by you.
Tracking your child’s progress within MathOnline is straightforward and provides valuable insights into their academic development:
Log In to your account:
Access the parent or student portal by logging into your account. This is your central hub for all tracking and reporting features.
Navigate to Progress Tracking:
Within the dashboard, go to the results section. Here, you’ll find detailed insights into your child’s learning activities, including their achievements and areas that may need improvement.
Review Comprehensive Reports:
Utilize the available reports to gain a deeper understanding of your child’s progress and performance across various mathematical topics and skills.
By regularly engaging with the dashboard and its comprehensive reports, you can effectively monitor your child’s educational journey. This ongoing insight allows you to provide timely support and guidance, helping them to maximize their learning potential and succeed.
MathOnline is committed to keeping all parents fully informed about their child’s academic progress. You can choose to receive a weekly progress report directly emailed to you.
These reports include:
Detailed Insights: Each report offers an in-depth look at your child’s performance, highlighting the lessons they have completed throughout the week.
Weekly Overview: The reports summarize the week’s achievements and progress, giving you a clear picture of how your child is advancing in their studies.
Receiving these regular updates allows you to stay well-informed about your child’s learning activities and supports your ability to actively contribute to their ongoing academic growth and development.
Yes, MathOnline provides comprehensive diagnostic tools and detailed analytics designed to help you pinpoint specific areas where your child may be encountering difficulties. Here’s how you can use these tools:
Access to Comprehensive Analytics: With a full membership, you gain access to advanced diagnostic tools within the platform. These tools analyze your child’s performance across all course levels.
Review of Problem Areas: You can review specific sections where your child has struggled in the past, allowing you to understand their challenges more deeply.
Targeted Support: Identifying these problem areas enables you to provide targeted support. This might include revisiting difficult concepts or using supplementary resources provided by our program to enhance understanding.
By leveraging these features, you can effectively support your child’s academic journey, helping them to address and overcome any challenges they face.
MathOnline utilizes advanced adaptive learning technology to customize the educational experience to fit your child’s unique learning needs and pace. Here’s how this technology enhances their learning journey:
Dynamic Adjustment: The program automatically adjusts the difficulty of questions and tests in response to your child’s performance. This ensures that the learning challenges are appropriately scaled to their current level of understanding.
Enhanced Engagement and Outcomes: This personalized approach helps maintain high levels of engagement by presenting learning materials that are neither too easy nor too difficult. It encourages consistent progress and improves overall learning outcomes by keeping students motivated and challenged.
The adaptive nature of our program ensures that your child is always engaged with content that is best suited to their evolving educational needs, promoting effective learning and academic growth.
At MathOnline, the privacy and security of our users, particularly children, are of utmost importance. We have implemented several robust measures to safeguard your child’s online experience:
Data Encryption: We encrypt sensitive data to protect your child’s personal information from unauthorized access.
Secure Data Storage Practices: Our systems use secure data storage practices to ensure that all user information is safely maintained.
Strict Access Controls: We enforce strict access controls to prevent any unauthorized access to personal information.
For a comprehensive understanding of how we protect your child’s privacy and our detailed security practices, we encourage you to review our Privacy Policy available at https://www.MathOnline.com/privacy-policy.
By adhering to these stringent security measures and privacy standards, we are committed to providing a safe and secure learning environment for all our users.
At MathOnline, we take the confidentiality and security of your child’s data very seriously. Here’s how we manage and protect this vital information:
Purpose of Data Use: Your child’s data is used strictly for educational purposes within our platform. It helps us tailor and improve the learning experience, ensuring that the content and challenges are appropriate and beneficial for your child’s educational progress.
Data Sharing: We do not share your child’s data with third parties without your explicit consent. Your child’s privacy is our top priority, and any data sharing would only occur under circumstances where you have been fully informed and have agreed to it.
Access to Data: Access to your child’s personal information is strictly limited to authorized personnel. These individuals are trained and required to follow strict confidentiality protocols and robust access controls. This ensures that every piece of data is handled with the utmost care and security.
We are committed to maintaining the highest standards of privacy and security to create a safe and supportive learning environment for all students.
If you decide to discontinue using MathOnline, we ensure that your child’s data is managed with the utmost respect for privacy and security:
Data Archiving: Your child’s data will be securely archived. We maintain the data with strict safeguards to ensure its confidentiality and integrity, adhering to our data protection policies.
Use of Data: After you stop using our program, we do not use your child’s data for any other purposes without your explicit consent. There will be no further active use of the information.
Commitment to Data Protection: We are committed to upholding the highest standards of data protection. Your child’s privacy and data security remain our priorities, even after your association with the program ends.
Rest assured, we take every step to ensure that all data is treated in compliance with legal standards and ethical guidelines.
At MathOnline, we understand the crucial role parents play in their children’s education. To support this, we offer a range of resources specifically designed to help parents assist their children:
Educational Guides and Tutorials: We provide detailed guides and tutorials that explain the key concepts taught in our program. These resources are designed to help parents understand the material so they can better support their children’s learning at home.
Parental Support Materials: Our platform includes various tools and materials aimed at helping parents reinforce the lessons covered, ensuring a deeper understanding and more effective learning.
Dedicated Support Team: If you have specific questions or need personalized advice regarding your child’s educational journey, our dedicated team is ready to assist. We are committed to empowering parents with the information and guidance necessary to support their children’s academic achievements.
These resources are part of our commitment to fostering a supportive learning environment that extends beyond the classroom, enabling parents to actively participate in and enhance their children’s educational experience.
If you experience any technical difficulties while using MathOnline, our dedicated customer support team is readily available to help you resolve them. Here’s how you can get in touch:
Email Us: Send your queries or issues to info@MathOnline.com. Including a detailed description of the problem will help us understand and address your concerns more effectively.
Call Us: You can also reach us by phone at 310-281-2229. Our support representatives are available to provide immediate assistance and guidance.
To ensure quick resolution, please include any relevant details in your communication, such as:
Screenshots, Photos, or Videos: These can illustrate the issue clearly.
Device and Browser Information: Knowing the device and browser you are using helps us diagnose the problem more accurately.
Our goal is to ensure that your experience with our program is as smooth and seamless as possible. Our support team is committed to assisting you promptly and efficiently every step of the way.
For families with multiple children, our Family Membership is the ideal choice. This plan is specifically designed to accommodate two or more children from the same family at a cost-effective price, allowing everyone to benefit from our resources without any additional charges per child.
Here are the pricing details for our Family Plans:
Monthly Family Plan: $59.90 per month
12-Month Family Plan: $397
Please note that these family plans are intended for your own children within your immediate family. This arrangement ensures that all your children can enjoy full access to our educational resources under one unified plan.
For more detailed information and to explore all our membership options, please visit our membership page: https://www.mathonline.com/purchase.
If you experience technical difficulties such as IT or connection issues, here are some steps you can take to troubleshoot and potentially resolve the problem:
Check Your Internet Connection:
Ensure your internet connection is stable by visiting other websites or using different applications. If you notice instability, consider resetting your router or reaching out to your internet service provider for further assistance.
Restart Your Device:
Sometimes, technical issues can be resolved by simply restarting your device. Turn it off, wait a few moments, then power it back on to see if the issue persists.
Retry Accessing the Program:
After ensuring your connection is stable and restarting your device, try to access the program again to check if the issue has been resolved.
If the problem continues despite these steps, please contact our technical support team for additional assistance:
Email: You can send an email to info@MathOnline.com. Including a detailed description of the problem along with any relevant screenshots, photos, or videos will help us diagnose and resolve the issue more efficiently.
Phone: Alternatively, you can call us at 310-281-2229 for direct support.
We are dedicated to ensuring that your experience with our program is seamless and productive. Our technical support team is here to assist you every step of the way.
If you’re experiencing difficulties with the program on your computer, follow these troubleshooting steps to address the issue:
Ensure Device and Browser Updates:
Check that your computer’s operating system and web browser are up-to-date. Installing the latest updates can often resolve compatibility issues that might be impacting the program’s performance.
Retry Running the Program:
After updating your device and browser, attempt to run the program again. This can help verify if the updates have resolved the issue.
Contact Technical Support:
If the problem continues, don’t hesitate to reach out to our technical support team for additional assistance. You can contact us in two ways:
Email: Send us an email at info@MathOnline.com. with a detailed description of the issue, including any error messages you’re seeing.
Phone: Call us directly at 310-281-2229 for immediate support.
Our dedicated support team is here to ensure that your experience is as smooth and efficient as possible. They are equipped to diagnose the issue and provide tailored solutions to enable you to successfully use our program on your computer.
Clearing your browser’s cache and history can enhance performance and ensure you are viewing the most recent version of a webpage. Here’s how to clear cache and history on various devices and browsers:
Android Browser:
Chrome:
Edge:
Firefox:
Safari for Mac:
Safari for PC:
These steps will help you clear unnecessary data from your browser, potentially speeding up your browsing experience and resolving issues caused by outdated content.
Our program is designed for universal compatibility, meaning it can be accessed seamlessly on any device, using any browser or operating system. There are no special instructions required for different setups, allowing you to enjoy a flexible learning experience from anywhere, at any time.
However, should you encounter any difficulties or need further assistance, our dedicated support team is ready to help. Whether it’s providing personalized instructions or troubleshooting tips for specific browsers and operating systems, we are committed to ensuring you have a smooth and efficient experience. You can reach out for support by:
Email: info@MathOnline.com.au
Phone: Call us at 310-281-2229 for immediate assistance.
We are here to support you and ensure that you can fully engage with our program on your preferred device without any complications.
Learning and understanding math happens over time, and while it’s easy to fall behind, it’s just as easy to catch-up again with the right teacher! MathOnline can help your child rewrite their experience of math without stress or pressure.
Get started today and watch your child’s grades and confidence grow fast!
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We’re so confident that MathOnline will transform your child’s experience and confidence with math, we’ve made it easy for you to join with peace of mind and see for yourself.
Put MathOnline’s proven strategies to work, and if for whatever reason you’re not completely satisfied with your program, just email or call us within 365 days and you’ll receive a full refund.
That’s a full year to put MathOnline to the test.
No weasel clauses or hidden meanings here.
If you’re not happy then neither are we. Our friendly staff will cheerfully return your money and we’ll still be friends!
